Terms & Conditions

Car Parking
We gladly offer Complimentary secure onsite parking.  The car park is located under the Domain Building and is secure access only.  Access in and out of the car park is only available with your pin code or swipe card.  We have allocated 1 car space per room/apartment booked.  If you need additional parks you must contact the hotel directly to confirm additional availability of car spaces.

Domain takes not responsibility for any damage or loss incurred whilst parking your vehicle at 110 Racecourse Road, Ascot Qld 4007

Housekeeping
All rooms are serviced daily (unless part of a negotiated rate), excluding Sunday and Public Holidays. Should there be damages, extra cleaning or more than acceptable rubbish removal required, further charges will be debited to the credit card held on file.

Credit Card Payments
Please note that using American Express will incur a 2.5% fee for the total Accommodation and Sundry charges.

Payment will automatically be taken from your provided credit card 3 days prior to arrival unless payment is already made or through a third party.  It is important to keep us up to date with any cards that may expire or be invalid as failure to make payment within the 3 days will cancel your booking.

Cancellation Policy
Our Cancellation Policy is 72 hours prior to arrival.  If you cancel your booking outside of the 72 hours a full refund will be applied for advanced payments.  If you cancel within the 72 hours 1 nights accommodation will be charged.  In the event that you fail to show for your booking 1 nights accommodation will be charged for single night bookings, if 2 or more nights are booked then 2 nights accommodation will be charged.

We require at least 24 hours notice to shorten a stay you have already checked in for.

Refund Policy
Domain Serviced Apartments reserves the right to refuse a refund if the booking is cancelled within the 72 hour cancellation policy.